Customer Service & Ticketing Staff - Taman Safari Indonesia

Join Taman Safari Indonesia, one of Indonesia’s most iconic wildlife and tourism destinations located in the scenic highlands of Puncak, Bogor. As a Customer Service & Ticketing Staff, you will play a pivotal role in delivering exceptional customer service to visitors and ensuring smooth operations at our park. You'll be the first point of contact for guests, handling inquiries, resolving issues, and providing a memorable experience. Our team uses Zendesk for ticketing and Salesforce for customer relationship management, giving you the tools to excel in your role.

At Taman Safari Indonesia, we pride ourselves on our commitment to conservation and education. This role offers a unique opportunity to work in a dynamic environment where your efforts directly contribute to our mission. You'll gain valuable experience in customer service, ticketing, and working in a high-visibility, fast-paced setting. Whether you're a seasoned professional or just starting your career, we offer growth opportunities and a supportive team to help you thrive.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to visitors, ensuring their satisfaction and safety.
• Handle ticketing and reservations using Zendesk and Salesforce.
• Assist with park operations, including managing entry points, guiding visitors, and assisting with special events.
• Resolve customer inquiries and complaints promptly and professionally.
• Maintain accurate records of customer interactions and park activities.
• Collaborate with the team to ensure smooth daily operations and a positive visitor experience.
• Promote the park's conservation and educational programs to visitors.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service, hospitality, or a related field.
• Familiarity with ticketing systems like Zendesk or Salesforce is a plus.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, high-visibility environment.
• Strong problem-solving and decision-making skills.
• Fluent in both English and Indonesian.
• Enthusiasm for wildlife conservation and education.
• Ability to lift up to 20 kg and stand for long periods.

🛠️ Keahlian

Lowongan Terkait